“Jake was the technician for heating. He was prompt, courteous and honest. I was shown components, readouts and standards and given pricing for preventative maintenance options. Josiah was the technician for the plumbing. He also was prompt, courteous, truthful and informative. He gave me options for maintenance, and prices plus advice on non emergency repairs. We've had very good service from all technicians who have come to our house.”

“Greg Johnston was my service technician! He was very thorough and obviously his experience is a true asset to Mike Williams. Great experience! Thank you!”

“5 stars because they are all deserved. They came out and evaluated the problems with our heating and air conditioning unit exactly when they said they would. The sales representative kept his appointment on time and he had all the possible ways of going about the required replacement well laid out. It was easy to follow and easy to make a good choice between possible systems. The installation crew showed up exactly on time (around 815 am) on the date agreed upon and finished the job before 230 pm as predicted. They were very friendly, very respectful of the property, and very professional. They also made helpful recommendations regarding how to operate and maintain the system. They made a few improvements in our gas supply line to the new furnace and in the drain for water condensation as well as installing an emergency cutoff switch. Finally, the price quoted for the work was exactly the price we paid (there were no unexpected problem or difficulties that might trigger additional fees). We would recommend Mike Williams to anyone. Gary and Meta Burlington, Decatur, IL. June 2024”

“Layke Lane came out to my house and was a true professional. He did a great job walking me through the options and prepared 3 estimates for me to consider. Layke did a fantastic job with the plumbing repairs and treated my house like his own. I would highly recommend Layke to anyone looking for 5/5 star service. Thanks for the great work Layke!”

“Layke was my favorite technician so far. He came for my annual plumbing safety inspection Transparent, knowledgeable, honest. And most importantly, willing to answer my questions plainly without any upsell push. Kind and easy to talk to. Would gladly work with him in the future!”

“Thanks Cole for stopping by and checking on the plumbing. I feel much better now.”

“Bruce is a nice guy who helped me out and gave great advice. Thanks Bruce!”

“Bruce Kimler has my utmost approval, does a quick, thorough job, puts me at ease with options that work for my home, and overall is a pleasure to speak with. I highly recommend requesting him (if you can!) From the City of Normal”

“Awesome”

“Very friendly, kept us informed on all decisions and work being done.”