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Mike Williams Plumbing, Heating, Air Conditioning & Sewerstarstarstarstar4.0 / 5

56 Total Reviews Mike Williams Plumbing, Heating, Air Conditioning & Sewer217-391-0437$3225 East Clearlake, Springfield IL


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Mike Williams Plumbing, Heating, Air Conditioning & Sewer

Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$217-391-04373225 East Clearlake, Springfield IL
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png217-391-0437$3225 East Clearlake, Springfield IL starstarstarstar 4.0 / 5 | 56 Total Reviews

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Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"I signed up for a package with this company so they could service my rental portfolio. They knew this was a rental portfolio and I was 2 hours away. When i had an emergency they said they wouldnt access a vacant home with a lockbox and I needed to drive 2 hours to the home and meet someone in a pandemic. so basically i totally wasted my money on this package they sold me. I took my business to William Masters who were actually happy there was a contact-less solution to enter the home to keep everyone safe. "
from , on April 17th, 2020
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5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"This company is a terrible greedy entity that will try to take as much as it can from its customers without giving their declared bloated value in return. Ranked 1) worst to 7) "less" worse:1) The after normal service hours charge of $189 just to show up and look at a problem. This is an absolute ripoff! Scum bags require extra money just to come to your house after normal service hours. Doesn't matter if your heater dies in the middle of winter and you would freeze to death overnight.2) Their normal service hours are absolute garbage. For a company that requires in person customers instead of online or phone only, they have terrible useless normal service hours. This shows that they are just trying to ripoff their customers as much as possible. It's as if they don't understand that their customers have FULL TIME JOBS with hours that match their normal service hours. This requires their customers to either take time off from their jobs or pay their massive after hours fee.3) The monthly fee. Was supposed to provide a "discount" on their other services. Never saw any discounts. Also, it kept going up without warning and the "return value" was supposed to be two checkups a year. This is where the technician (aka: salesperson) gives their blessing on the system they checked but then always has a list of doomsday warnings of items that need to be replaced at exhorbitant prices. Then, they claim that "if you replace it today", you'll get this special discount. A deceitful tactic to get more money.4) Continually got junk mail about them selling quality systems at greatly discounted rates. It made claims that they were selling these vastly superior heating and cooling systems at "fractions" of their retail value. But only based on their word. And then they tried emotional manipulation by claiming that if you buy one of these over-priced systems that you will help keep their technicians employed during the "lean" months.5) Free junk and clutter. The times that their technicians came to my house (when I took off work to be there during their stupid long "windows"), they brought all this junk as "free gifts" that just clutter up my house or get wasted in the garbage. I don't need three skinny pads of paper, emblazoned with their logo across the top. So much waste. No wonder they overcharge.6) This review form is a piece of garbage. Too many fields that require personal data. Won't let me select a 1 star rating. And accidentally pressing the Enter button at the wrong time will send the review with no confirmation.7) Nothing comes of these reviews. They don't care about them and they won't change. This is just one more manipulation to try to get you to believe that they care and are a good company.Never going to use this company again!"
from Normal, IL on March 11th, 2020
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5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"1) This company is a terrible greedy entity that will try to take as much as it can from its customers without giving their declared value in return. Case in point, the monthly fee"
from Normal, IL on March 11th, 2020
star
5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"I am very disappointed with Mike Williams,,our air conditioning that we Bought from them on Nov. ! st 2017 has quit working called their 24 hr service center and was told they would be sending someone out, 2 hrs later called again and was again told they would get someone out... My husband is 73 on O2 24/7 we have 4 dogs and right now it is 87 in the house and 91 out side.. Just recieved a call from Jennifer from their call center and was told they dont have anyone to send out today but could set up an appointment for tomorrow.. My husband got up set and she hung up on him... This is not what our contract states or their web sight... Where is their 24/7 service... "
from Rantoul, IL on July 1st, 2018
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5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"Rating this a 0. Initially they were decent. At least they appeared to be. Service lately has been terrible. We scheduled a 6 month maintenance, We have been rescheduled 5 times. Come MW it only takes an hour or so to do the maintenance check. You kept telling us you had installations and repairs to do. You even scheduled us at the first part of the day to do it. What is the point of the service contract if you never show up to do the maintenance. Very frustrating when you have to take time off of work only to get a call later and say you can't make because ... There is always a different excuse. Hire someone if you are that busy. I can't recommend you anymore."
from , IL on June 13th, 2018
star
5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"I would never use this service again. Talk you into joining the service agreement, pay each month, get NOTHING for it. Told I needed sensors and a major cleaning to the tune of 1200.00. I called out another company. No sensors needed, all operating jist fine. No cleaning needed, in fact furnace it great shape for its age. Don't buy into their great "deals"."
from Bloomington , IL on March 12th, 2018
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5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"My furnace was running perfectly until one of their technicians came out for their annual check-up. Now I can't get it above 60 degrees in my house. Two weeks later, I got a coupon from Mike Williams in the mail for a new heating system. Coincidence?"
from Springfield, IL on February 6th, 2018
star
5 (1 / 5)
Mike Williams Plumbing, Heating, Air Conditioning & Sewer/files//mike_williams-logo.png$3225 East Clearlake, Springfield IL 217-391-0437"I scheduled routine maintenance on our heating system. I rarely have a day off during the week so I scheduled an appointment for one particular day that I did have off. I waited around all day to find out that they were too busy to keep my appointment. So even though I had an appointment, they couldn't keep their end of the bargain and actually come out after I waited around at home all day for them to come. Very disappointed in this customer service!"
from Mahomet, IL on November 22nd, 2017
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5 (1 / 5)