See What Our Customers Are Saying
"Thank you to Ryan for his excellent job today on my parents furnace maintenance check .. very friendly.. and helpful in explaining water heater repairs that are needed .. "
C . S from Champaign, IL on September 24th, 2019
C . S from Champaign, IL on September 24th, 2019
( / 5)
"Thank you to Ryan for his excellent job today on my parents furnace maintenance check .. very friendly.. and helpful in explaining water heater repairs that are needed .. "
C . S from Champaign, IL on September 24th, 2019
C . S from Champaign, IL on September 24th, 2019
( / 5)
"I was disappointed in my experience with your Company for two reasons. First, you charge an additional $250+ to get a 1-yr warranty, and then another $90 to get a 2-yr warranty. Is the labor you provided going to let me down after 90 days if I don't pay the extra $250-$340 for the extra warranty? Second, I was charged a $70 service call fee even though I was told that the $70 fee would be waived if we hired you to do the work (which we did). Together, these two issues make me wonder if you're more concerned about trying to milk me for all you can get, as opposed to trying to win me as a long-term customer. We called after we realized the $70 issue and we were told that would be refunded."
A . H from Chatham, IL on August 27th, 2019
A . H from Chatham, IL on August 27th, 2019
( / 5)
"Terry did an awesome job, was very professional. Definately will ask for him next month to come take care of my clogged 1st floor bath sink and need new kitchen sink faucet. Thank you again for fast efficient work"
M . P from Springfield, IL on July 26th, 2019
M . P from Springfield, IL on July 26th, 2019
( / 5)
"Had them get rid of the sewage smell coming in our home abot 2 weeks ago.They got rid of it.Woke up today at 630 & the smell is back.Can't use the new c/a we got from them due to sewage smell.Took grandmotherout of home for it was affecting her asthma.Looking for a different plumber.$1100 down wasted."
E . B from Jacksonville , IL on May 23rd, 2019
E . B from Jacksonville , IL on May 23rd, 2019
( / 5)
"Great response and fast service from the team at MW. Thank you so much for helping in a pinch, fair and honest with my Air Conditioning!"
s . J from Stamford, CT on April 30th, 2019
s . J from Stamford, CT on April 30th, 2019
( / 5)
"Listen up people, Mike Williams is NOT what it used to be. I have been a loyal customer to them for over 18 years. I purchased my AC and Furnace from them approx. 10 years ago. In the last two years they have left my husband and myself fuming mad several times. Their customer service is just terrible!!! They will not show up for the scheduled maintenance, these appointments were made way in advance and also confirmed by them. At the last minute they move their schedule around to accommodate themselves and your appointment doesn’t matter. Well, guess what Mike Williams, that’s BS and were through with you. Go ahead and make the mistake to buy from Mike Williams but don’t say you were not warned!!! The rating I gave is two stars only because it would not allow me to enter one star!!!! PS They are overpriced and bad service! "
K . R from Chatham, IL on April 2nd, 2019
K . R from Chatham, IL on April 2nd, 2019
( / 5)
"Bruce Kimler came out for my semiannual inspection and I had him install a new siphon system for my sump pump. I recently tore up carpet in my basement that had flooded the last time my sump failed and I don't want that happening again. The unit installed has a 4 year warranty, which if it lasts that long will be about the best performance for a sump that I have had in the 12 years living in my home. Bruce provides excellent service, is a very friendly person and always works hard to ensure that I am well taken care of. When I call Mike Williams I always ask for Bruce. Bruce is my plumber and HVAC provider!"
B . M from Normal, IL on March 20th, 2019
B . M from Normal, IL on March 20th, 2019
( / 5)
M . K from
Downs, IL on November 26th, 2018
( / 5)
"I had a great experience with Mike Williams. They were able to schedule an appointment promptly and at a convenient time for me. Terry was very courteous and kind, took time to explain everything to me and answer all my questions - of which there were plenty! He swiftly cleared my clogged drain and it’s working better than ever. He saved the day. He kept the area clean and tidy as well which was appreciated. A few days later I received a personal note of condolences from Terry re. a family member we discussed during his time here. Not many people would take the time to do this and was thoughtful of him! I would recommend them and Terry to anyone!! "
A . S from Jacksonville , IL on September 26th, 2018
A . S from Jacksonville , IL on September 26th, 2018
( / 5)